FAQ
Answers to common questions about funeral home software and Continental Computers.
Everything You Need to Know
Common Questions
Does funeral home software integrate with QuickBooks and other accounting systems?
Yes, this integration is a standard feature in most funeral home platforms, allowing you to sync invoices, payments, and expenses with accounting software like QuickBooks, Peachtree, and Federated. Continental Computers goes a step further by including The Smart Accountant® directly within TDAW®. This industry-leading accounting system provides deep financial analytics designed specifically to help you make informed business decisions. You gain access to flexible reporting, including balance sheets, cash flow statements, and income statements with granular breakdowns. Our accounting capabilities are so robust that they are even used by companies outside the funeral industry!
How does AI improve funeral home software?
AI-powered funeral management is most effective when built natively into your platform, rather than bolted on as a third-party tool. Automating time-consuming administrative tasks using AI empowers you to step away from the keyboard and focus on serving as a compassionate human resource for grieving families. TDAW® includes Continental Artificial Intelligence™ (Cai™), a native AI assistant that fits seamlessly into your existing workflows. Cai™ is currently available as an AI obituary writer, drawing on case data to produce accurate results without hallucinations. It will be rolled out soon to other workflows.
How does funeral home software ensure chain-of-custody tracking?
Digital, mobile-based scanning creates an unbroken, real-time log of a decedent’s location every step of the way, from removal to final interment. This technology does more than simplify compliance with state chain-of-custody laws; it also builds fundamental trust with families by providing a transparent, auditable trail. TDAW® includes TDAtrak™, a state-of-the-art, QR-code-based system that easily prints wristband tags and logs actions at every step without requiring a separate phone app. A full chain-of-custody printable report–complete with date, time, handler, location, and digital signature–is available at any time.
Does funeral home software support crematory and cemetery management?
With cremation rates projected to reach 80% by 2030, crematory and cemetery tools are essential components of a modern deathcare business management platform. ROI is highest when these specialized functions are natively integrated into a single system. Continental Computers addresses this industry shift with The Smart Crematory Manager® and The Smart Cemetery Manager®. These integrated solutions allow TDAW® users to manage funeral, crematory, and cemetery workflows within a single ecosystem. Our platform streamlines administration and ensures accuracy from the initial service to final disposition.
What kind of customer support comes with funeral home software?
Funeral home software typically includes technical support, training, onboarding, and ongoing maintenance. Continental Computers goes far beyond these basics, with unlimited, U.S.-based human support. Unlike faceless corporations or investment-backed firms that frequently change hands and prioritize short-term profits, we are an independently-owned software company and have a direct stake in your success. Result: support becomes a genuine partnership rather than a ticket in a queue.
Does funeral home software integrate with state death certificate systems?
Funeral home software can automate many time-consuming aspects of running a deathcare business, including death certificate filing. For example, there’s no need to re-key vital statistics if your software exports case data into participating state systems. TDAW® includes EDRS integration with every state that has an electronic system. Most recently, we added Pennsylvania eVitals integration as part of continuous expansion in this area.
